0800 085 9146 / 07932 046 977

Polarity Electrical Testing Terms and Conditions

Trading Address 13A Culver Garden Centre, Cattlegate Raod, Enfield, Middlesex, EN2 9DS

Office 0208 366 8205 |Freephone 0800 085 9146 |Mobile 07932 046 977

The Registered Business Office Address 10 Rogers Close, Cheshunt, Herts, EN7-6XW

The Registered Company Number 9981410 | Registered in England and Wales | VAT number 233958778

Terms and Conditions

1.For the purpose of these terms & conditions the following words shall have the following meanings: (a) “The Company” shall mean polarity electrics Limited. (b) “The Customer” shall mean the person or organisation for whom the Company agrees to carry out works &/or supply materials. The Operative or Engineer shall mean the representative appointed by the Company.

2.The Company reserves the right to refuse or decline work at its own discretion. Where the Company agrees to carry out works for the Customer those works shall be undertaken by the designated operative of Company at its absolute discretion.

3.HOURLY RATE WORK. The total charge to the Customer shall consist of the cost of materials supplied by the Company (not exceeding the trade purchase price of materials + 25%) & the amount of time spent by the operative in carrying out works (including all reasonable time spent in obtaining un stocked materials) charged in accordance with the Company’s current hourly rates. The Customer shall only be charged for the time spent related to the Customer’s work, all other time, personal mobile calls etc. is non-chargeable. All charges are inclusive VAT at the prevailing rate except in cases where the work carried out is zero rated.

4.FIXED PRICE WORK shall be given as a firm cost, (manifest errors exempted) including Labour & Materials, and shall be within 10% over and above the equivalent total hourly rate cost. All costs are inclusive VAT at the prevailing rate.

5.Where a written quotation has been supplied to the Customer the total charge to the Customer referred to in the quotation may be revised in the following circumstances: —  (i)if after submission of the quotation the Customer instructs the Company (whether orally or in writing) to carry out additional works not referred to in the quotation.  (ii) if after submission of the quotation there is an increase in the price of materials.  (iii) if after submission of the quotation it is discovered that further works need to be carried out which were not anticipated when the quotation was prepared. (iv) if after submission of the quotation it is discovered that there was a manifest error when the quotation was prepared.

6.. The Company shall not be bound by any quotations given in which manifest errors occur.

7.Material Collection of non-stock items is chargeable but:

  • (a) Time must be kept to a minimum & reasonable.
  • (b) If the collection time is likely to exceed one hour the customer must be additionally informed of the circumstances.

8.Invoices are due for full payment satisfactory completion of the contract.

9.Where the date &/or time for works to be carried out is agreed by the Company with the Customer, then the Company shall use its best endeavours to ensure that the operative shall attend on the date & at the time agreed. However, the Company accepts no liability in respect of the non-attendance or late attendance on site of the operative/engineer or for the late or non-delivery of materials caused beyond the control of the company.

10.The Customer shall accept sole liability to discharge the Company's account unless he/she discloses to the Company when initially instructing the Company to carry out work &/or supply materials that he/she is acting on behalf of a third party (including, but not limited to, a Limited Company or partnership) & receiving a written quotation) the name of the third party appears on the written quotation.

11.If, after the Company shall have carried out the works, the Customer is not wholly satisfied with the works then the Customer shall give notice in writing as soon as reasonably practical to the Company & shall afford the Company, and its insurers, the opportunity of both inspecting such works, & carrying out any necessary remedial works if appropriate. The Customer accepts that if he fails to notify the Company as aforesaid then the Company may not be liable in respect of any defects in the works carried out.

12.The Guarantee shall be for labour only in respect of faulty workmanship for 12 months from the date of completion with the manufacturer’s warranty in force. The Guarantee will become null & void if the work/appliance completed/supplied by the Company is:

  • (a) Subject to misuse or negligence.
  • (b) Repaired, modified or tampered with by anyone other than a Company operative, where the repair, modification or tampering causes or contributes to the fault. The Company will accept no liability for, or guarantee suitability, materials supplied by the Customer & will accept no liability for any consequential damage or fault.

13.The company will not guarantee any work undertaken on instruction from the customer & against the written or verbal advice of the operative/engineer. Work is guaranteed only in respect of work directly undertaken by the company & payment in full has been made. Any non-related faults arising from recommended work which has not been undertaken by the company will not be guaranteed. This does not affect the customer’s rights to seek redress using their statutory rights under the Consumer Rights Act 2015. Work will not carry a guarantee where the customer has been notified by the operative either verbally or indicated in ticked boxes or in Comments/ Recommendations of any other related work which requires attention. This does not affect the customer’s rights to seek redress using their statutory rights under the Consumer Rights Act 2015.

14.Where the Company agrees to carry out works on installations of inferior quality or over ten years old at that date no warranty is given in respect of such works & the Company accepts no liability in respect of the effectiveness of existing system.

15.The Company shall be entitled to fully recover costs or damages from any operative/engineer/contractor whose negligence or faulty workmanship results in the Company being made liable for those damages or rectification of the work.

16.These terms & conditions may not be released, discharges, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by a duly authorised representative of the Company & by the Customer. Further, these terms & conditions shall prevail over any terms & conditions used by the Customer or contained or set out or referred to in any documentation sent by the Customer to the Company; by entering into a contact with the Company the Customer agrees irrevocably to waive the application of any such terms & conditions.

17.Title to any goods, supplied by the Company to the Customer shall not pass to the Customer but shall be retained by the Company until payment in full for such goods has been made by the Customer to the Company. Until such time as title in the such goods has passed to the Customer:

  • (i) the Company shall have absolute authority to sell or otherwise deal with or dispose of all any or part of such goods in which title remains vested in the Company,
  • (ii) the Company shall be entitled to seek a court injunction to prevent the Customer from selling, transferred or otherwise disposing of such goods.

Notwithstanding the foregoing, risk in such goods shall pass on delivery of the same to the Customer, & until such time as title in such goods has passed to the Customer.

18.The Company shall not be liable for any delay or for the consequences of any delay in performing any of its obligations if such delay is due to any cause whatsoever beyond its reasonable control, & the Company shall be entitled to a reasonable extension of the time for performing such obligations.

19.The Company shall only be liable for rectifying works completed by the Company.

20. We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 0800 085 9146, or write to us at 13A Culver Garden Centre, Cattlegate Raod, Enfield, Middlesex, EN2 9DS, or email us at {EMAIL_ADDRESS} and we aim to respond within x days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised. These terms & conditions & all contacts awarded between the Company & Customer shall be governed & construed in accordance with English law & shall be subject to the exclusive jurisdiction of the English law.